Privacy Policy for Lisa Gladden’s Books
Effective Date: June 10, 2025
Lisa Gladden’s Books (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains in detail how we collect, use, share, and protect your personal data when you visit or interact with our website at lisagladdensbooks.com (the “Site”), purchase products, or engage with our content. We are based in California and comply with applicable relevant laws, including the California Consumer Privacy Act (CCPA).
1. Information We Collect
We collect personal and non-personal data directly and automatically, depending on how you use our site.
1.1. Information You Provide to Us
You may voluntarily provide us with the following information:
- ● Contact details: (NAP) Full name, email address, mailing address, and phone number.
- ● Payment and billing information: Credit/debit card details (processed securely via a third-party payment processor).
- ● Order details: Items purchased, shipping preferences, and order history.
- ● Account information: If applicable, login credentials, preferences, or wishlists.
- ● Communications: Emails, contact form submissions, and messages sent to us.
- ● Payment and billing information: Credit/debit card details (processed securely via a third-party payment processor).
1.2. Information Collected Automatically
When you use our Site, we may collect automatically:
- ● Technical information: IP address, browser type, device identifiers, operating system, screen resolution, and language.
- ● Usage data: Pages visited, time on site, referral URLs, navigation paths, and clicks.
- ● Location data: Your location information based on IP address.
- ● Cookies and tracking data: See Section 5 for more details.
2. How We Use Your Information
We use the information collected for the following purposes:
- ● To process and fulfill orders: Including payments, confirmations, and delivery.
- ● To communicate with you: Order updates, customer service responses, and marketing emails (if subscribed).
- ● To improve our services: Analytics help us understand how users or site visitors interact with our Site to enhance functionality and user experience.
- ● To personalize your experience: Showing relevant content, offers, and product suggestions.
- ● To enforce our Terms of Use: Detect and prevent fraud or misuse of our services.
- ● To comply with legal obligations: Including recordkeeping, tax reporting, and consumer protection.
3. Sharing and Disclosure of Information
We do not sell your personal data. We only share your information for the following applicable circumstances:
3.1. Service Providers
We work with trusted third parties who help operate our business. These may include:
- ● Payment processors (e.g., Stripe, PayPal)
- ● Shipping providers (e.g., USPS, UPS)
- ● Email marketing platforms (e.g., Mailchimp, ConvertKit)
- ● Web analytics tools (e.g., Google Analytics)
- ● E-commerce hosting platforms (e.g., Shopify, WooCommerce)
These parties are bound under contract to handle your data safely and securely and only for the purposes we authorize.
3.2. Legal Requirements
We may disclose your information if:
- ● Required to do so by law or court order
- ● In response to legal process or government requests
- ● To investigate fraud or violations of our policies
- ● To protect the rights, safety, or property of Lisa Gladden’s Books, our customers, or the public
4. Data Retention
We may disclose your information if:
- ● Fulfill and satisfy the purposes outlined in this Privacy Policy
- ● Comply with legal obligations (e.g., tax and accounting laws)
- ● Resolve disputes and enforce agreements
You may request deletion of your data at any time (see Section 6).
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- ● Maintain your shopping cart and session
- ● Analyze traffic and site usage
- ● Remember your preferences
- ● Deliver targeted advertising (where applicable)
5.1. Types of Cookies We Use
- ● Essential cookies: Enable basic site functionality
- ● Analytics cookies: Measure site performance and usage
- ● Functional cookies: Remember preferences and choices
- ● Marketing cookies: Support advertising and re-marketing
You can control your cookie preferences through your browser settings. Note: disabling cookies may impact your shopping experience.
6. Your Rights and Choices
Your privacy rights may differ based on your jurisdiction. Regardless of location, you may request to:
- ● Access your data: Learn what personal data we have collected about you.
- ● Correct inaccuracies: Update or correct your contact or account information.
- ● Delete your data: Request that we erase your information, unless legally required to retain it.
- ● Opt out of marketing: Unsubscribe from promotional emails using the link at the bottom of each message.
6.1. Rights for California Residents (CCPA/CPRA)
- ● Request to know: The types and specific details of personal information we collect, use, share, or disclose.
- ● Request deletion of personal information (with some exceptions).
- ● Request correction of inaccurate personal information.
- ● Opt-out of sale or sharing of personal information (we do not sell data but will honor any future opt-out preferences).
- ● Limit use of sensitive personal information, where applicable.
- ● Exercise your rights without discrimination.
If you’d like to make a privacy-related request, please contact us at contact@lisagladdensbooks.comwith “Privacy Request” in the subject line. Once we receive your message, we may need to verify your identity before working on your request.
7. Children’s Privacy
We do not intend our Site for users under the age of thirteen. We also do not knowingly or intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us information, contact us to request deletion.
8. International Data Transfers
If you access our site from outside the United States, you acknowledge that your data may be transferred to and processed in the U.S., where data protection laws may differ from those in your jurisdiction.
9. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your data. While we cannot absolutely guarantee our system’s security, we follow the best practices of the industry thoroughly to minimize risk.
10. Third-Party Links
Our Site may include links to external sites that are not owned or controlled by us. We are not responsible for the privacy practices of those third parties. However, we recommend reviewing their privacy policies before sharing any personal information.
11. Changes to This Privacy Policy
We may update this policy from time to time. Any changes, however minor, will be posted on this page with an updated“Effective Date.” We recommend checking this Privacy Policy from time to time to stay informed about how we protect your information.
12. Contact Us
If you have questions about this policy or wish to exercise your rights, contact us at:
- Lisa Gladden’s Books
- Email: contact@lisagladdensbooks.com
- Mailing Address: 1459 Treat Blvd, Walnut Creek, California 94597, US
- California, United States
